Terms & Conditions

Backwater Routes

Welcome to Backwaterroutes.in ("Website") . The domain name of the Website is owned by Backwater Routes Houseboats (“we/ us/ our/ BWR”), a company incorporated under the provisions of the Kerala Shops & Commercial Establishments Act, 1960. 
The customer’s (“you/ your/ traveller”) use of the Website, services and tools are governed by the following terms and conditions ("Terms of Use") including the applicable policies which are incorporated herein by way of reference and constitutes a valid agreement between you and Backwater Routes. If you transact on the Website, you shall be subject to the policies that are applicable, as displayed on the Website for such transaction. Your use of this Website constitutes your binding obligation and agreement to all such terms, conditions, and notices which are subject to amendment without any notice by Backwater Routes. Any usage of the Website or App is subject to the following Terms of Use: 

Content usage Limitation.

Backwater Routes maintains this website to inform, educate, entertain and support during your travelling. You should assume that everything you see or read on the Website content ie images, trademark, logo etc., is the property of Backwater Routes licensor and partners. Without our prior written permission you may not sell, reproduce, distribute, modify, display, publicly perform, prepare, repost or otherwise use any of our content in any way for any purpose including using our content on any other website. Unauthorised use of the Website may give rise to a claim for damages and/or be a criminal offence. You shall solely bear the consequences arising out of the breach of any of the terms given above. Further Backwater Routes reserves exclusive rights to alter, modify, and delete any of the contents without giving prior notice to any.

Third party websites: 

The Website contain materials which is either owned by, or licensed, to Backwater Routes. This material includes, but is not limited to, the design, layout, look, appearance and graphics of the content displayed on the Website and App. From time to time, the Website and App may also include links to other websites. These links are provided for your convenience for providing further useful information. They do not signify that we endorse the website(s). We, or our contractors, agents, owners, and employees are not responsible for the content or policies of such other websites to which our Website and App may link or use offers from. Please take time to learn about them as well.


When u submit or post anything to our website, you are actually permitting Backwater Routes to copyright your materials unchanged and sustained and we have the license to edit, modify in the way we want and repost in our website/social media page using any media and technology or whatever it may be. Backwater Routes will use the content of your post for any purpose not limited to reproduction, disclosure, transmission, publication, broadcast and posting. And moreover, as a user, you will be responsible for your own Content and the consequences of posting such content in our website. You must be aware of all the results thereafter .Further you must know what you are not supposed to do:
⦁ i) You cannot post a copyrighted material unless you have the permission of the copyrighter owner or you itself must be the copywriter owner of your contents.
⦁ ii) You cannot post a material that will violate any laws or fringes which affects the privacy or publicity rights of others, that will violate, disturb, insult, or degrade any other person or entity.
⦁ iii) You must not post a sexually-explicit image or an unsolicited advertising, spam mails, or any such forms that may contain misrepresentation of your affiliation with any other person or organization. ⦁ iv) You cannot access the website or any secured area of the website thereby to obtain a list of users without our official permission or authorization.
⦁ v) You cannot connect any links to the website without our permission.
Backwater Routes does not guarantee the genuineness, sincerity, exactness or reliability of any content which is posted by other users or entity and no declaration of acceptance will be there for the opinions expressed by them. Your acceptance or dependence on the contents posted by other users will be at your own risk. 
If Backwater Routes becomes aware of any such type of message transfer or publication against these Terms and Conditions, we may investigate the said communication utterance and May take immediate action for that which may result in sole discretion, i.e., the removal of such communication may be done.
Backwater Routes has no responsibility or authority for conducting or performing of such affairs or none performing of such activities in the website. We deserve the right to remove the content, debar such users and can prevent their further access to the website for violating these Terms and Conditions.

Force Majeure: 

Neither Backwater Routes nor any of its parents, subsidiaries, affiliates, officers, directors, employees, agents or suppliers and their respective successors, heirs and permitted assigns shall be responsible for, or be deemed to be in default on account of, any failure to perform or due to delay in performance of any of its obligations hereunder, in whole or in part, if such performance is rendered impracticable by the occurrence of acts of war, whether declared or undeclared, sabotage, embargo, acts of terrorism, riot or other civil commotion, failure in transportation, act of any government or any court or administrative agency thereof, acts of God, fire, explosion, flood, earthquake, strike, act of government or other catastrophes, epidemics or quarantine restrictions, or other cause(s) beyond the reasonable control of Backwater Routes (“Force Majeure”). Both you and Backwater Routes shall use their best efforts to avoid, overcome and offset the effects of any cause or potential cause of an event of Force Majeure. Upon cessation of the cause of the Force Majeure, the Terms of Use given hereunder, shall again become fully operative. However, a Force Majeure event will not relieve you or Backwater Routes of the obligations accrued prior to the occurrence of the Force Majeure.


All your usage and postings in this website will be at your own risk. Backwater Routes does not guarantee the accuracy and legitimate in the content and we cannot give any warranty that it will not violate the rights of third parties. This website or server you are using is free of viruses or other harmful components.


You need to agree that Backwater Routes may terminate you from using this website if you are suspected for violating these terms and conditions or acted inconsistently with the le Backwater Routes er or spirit or violated the rights of Backwater Routes or any third party, or for any reason with or without prior notice to you.  You must agree that Backwater Routes may modify or terminate this website, with or without prior notice to you. You must agree that Backwater Routes will not be liable to you or to any third party as a result of such modification or discontinuation.


Backwater Routes has not assessed all the sites linked to this website and is not responsible for the content or accuracy of any pages whether they are available or not via this website. The addition of any link to such sites does not indicate the approval by Backwater Routes. Your network or connection to any other pages or sites will be at your own risk. Backwater Routes will not be liable for any loss or damages that you or any third party may suffer because of such linking with such third party pages or sites. We encourage and recommend you to read the privacy statements of all such sites as their policies may be different from our Privacy Policy. You need to be aware of all such privacy policies before you connect with such sites or pages.

Governing Law:

These terms shall be managed, supervised and established in accordance with the laws of India, without reference to any such conflict of laws, principles and disputes arising in relation here shall be subjected to the exclusive jurisdiction of the courts at Kottayam, Kerala Only.

Ensuring Quality 

Backwater Routes shall ensure prompt redressal of any deficiency in service registered by a traveler. It may further, as per its discretion, provide credit vouchers of the Houseboat operators and/or Backwater Routes covering full or partial amount of the payment received from the traveler.

Contact Us:

Please send any questions or comments (including all inquiries related to copyright infringement) regarding this Website to [email protected]

Grievance officer 

In accordance with Information Technology Act 2000 and the rules made thereunder, the name and contact details of the Grievance Officer are provided below: 
Mr. Joshy C Kaitharam 
Backwater Routes Houseboats
# 47/IV, Opp RARS Kavanattinkara, 
Kumarakom -686 563, Kerala, India  
Contact: +918086522101 
E-mail: [email protected]